‘Customer Experience’ Training Programs

In the context of its unwavering commitment to the on-going development of its people and the continuous improvement of its service offering, Commercial General Insurance recently organized a series of interactive training programs, during November and December, on ‘Customer Experience’.

The training programs, which were attended by all Company staff as well as its insurance intermediaries, focused on developing important knowledge and competencies, aiming to ensure the provision of an excellent customer experience and helping to create and sustain long-term trusted relationships with customers.

The training programs focused on the importance of Customer Experience and adopting a customer-centric approach, as well as on techniques and communication practices for building strong interpersonal relationships with customers.