WE VALUE YOUR OPINION

We aim to provide insurance services with the highest standards of service and professionalism and this is why we ask our clients and any other person related to our insurance products to advise us in writing in the event of not being fully satisfied with any of our services or in case they wish to lodge a complaint.

This will allow us to detect possible deficiencies and take all appropriate corrective actions as well as to collect necessary information, which will be utilised for the improvement of our services and products.
Commercial General Insurance Ltd, through its “Complaints Management Function”, is ensuring that the management of all complaints is carried out in an effective, equitable and objective manner, whilst the complainant’s personal data is treated in strict confidence, having regard to the applicable legislation.

We are committed to a prompt, fair and unbiased handling of any complaint or reasonable request submitted to our Company, with a view to reaching a mutually accepted resolution.

Therefore, if you wish to lodge a complaint please follow the steps described

We are committed to a prompt, fair and unbiased handling of any complaint or reasonable request submitted to our Company, with a view to reaching a mutually accepted resolution.

Therefore, if you wish to lodge a complaint please follow the steps described below:

Read carefully the

and complete the

The above Form must be submitted to the “Complaints Management Function” of the Company in any of the following ways:

By e-mail: clientservices@cgi.com.cy

By fax: +357 22 376 155

By mail: Head Offices of Commercial General Insurance Ltd
101 Arch. Makarios III Avenue, 1071 Nicosia
P.O. Box 21312, 1506 Nicosia.

Within two (2) working days of receiving your complaint an acknowledgement of receipt will be sent to you, as per the provisions of the applicable legislation. If, for any reason, you do not receive such acknowledgement, please contact directly the “Complaints Management Function” at the Company’s Head Offices.

The Company’s “Complaints Management Policy” is also available by clicking here